fredi

Terms of Service

Last updated: February 2026

1. Scope and Provider Identity

These Terms of Service ("Terms") govern all contracts between SUPPLiot GmbH, Guntherstraße 6, 2301 Groß-Enzersdorf, Austria (the "Provider") and business customers (the "Customer") for the use of the Fredi SaaS platform.

Conflicting or deviating terms of the Customer are not recognised unless the Provider expressly agrees to them in writing.

2. Service Description

The Provider makes the Fredi platform available to the Customer as Software-as-a-Service (SaaS) via the internet. The platform is based on Odoo 17 Community Edition with proprietary extension modules from SUPPLiot GmbH.

The Provider is entitled to develop, change or discontinue features, provided that the core contractual service is not materially impaired. The Customer will be informed of material changes with reasonable notice.

3. Registration and User Obligations

Using Fredi requires creating a customer account. The Customer is obliged to:

  • Provide truthful and complete information upon registration
  • Keep access credentials confidential and protect them from unauthorised access
  • Immediately notify the Provider if access credentials have been compromised
  • Use the service only for lawful business purposes

4. Subscription, Pricing & Payment

Prices are based on the current price list on the website. All prices are net plus applicable VAT.

Payment processing: Billing is handled exclusively through Paddle (Paddle.com Market Ltd) as authorised reseller. Paddle is the Merchant of Record and issues invoices in its own name.

Subscriptions are billed monthly in advance. The first subscription period begins after the trial period ends. Payment failure leads to temporary suspension of access after a reminder notice.

5. Free Trial Period

New customers receive a 14-day free trial without providing payment details. After the trial period, a payment method must be provided to continue using the service. If no payment method is provided, access is automatically deactivated after the trial.

Data from the trial period will be deleted 30 days after deactivation.

6. Acceptable Use Policy

Using Fredi for the following purposes is prohibited:

  • Processing data that violates applicable law
  • Automated scraping or overloading of the infrastructure
  • Resale or sublicensing of the service without permission
  • Reverse engineering of the platform

7. Data Security and Availability

The Provider targets a platform availability of 99.5% per month (measured 24/7, excl. scheduled maintenance windows). Maintenance windows will be announced at least 24 hours in advance.

Data backups are performed daily and retained for 30 days.

8. Intellectual Property

The proprietary Fredi modules are the property of SUPPLiot GmbH and are subject to the Odoo Proprietary License (OPL-1). The Customer is granted a non-exclusive, non-transferable right of use.

All data brought into the system by the Customer remains the property of the Customer. The Provider processes this data exclusively for the purpose of contract performance.

9. Limitation of Liability

The Provider's liability for slight negligence is – to the extent permitted by law – limited to the amount the Customer paid in the 12 months prior to the damage event. Liability for data loss is limited to the effort that would have been incurred with proper data backup by the Customer.

10. Contract Duration and Termination

Subscriptions run for an indefinite period with monthly notice. Cancellation is possible at any time with effect from the end of the current billing period and is effected via the customer account.

The Provider may terminate the contract with immediate effect in case of:

  • Payment default of more than 30 days
  • Material breach of these Terms
  • Insolvency of the Customer

11. Amendments to Terms

The Provider reserves the right to amend these Terms. Changes will be communicated to the Customer by email with 30 days' notice before taking effect. If the Customer does not object within this period, the new Terms are deemed accepted.

12. Governing Law and Jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes is Vienna, Austria, provided the Customer is a merchant.